Case Studies

Every day you face challenges that seem irreconcilable. Intense regulation, new competition, changing business models, and heavy cost pressures – these are the factors that often pit one side vs. another: health systems vs. payors, primary care physicians vs. specialists, unions vs. hospitals, nonprofits vs. for-profits, fee-for-service vs. risk models.

Below are a few ways that we’ve helped health care companies of all stripes manage these contradictions and achieve successful outcomes.

Health Technology

  • Strategic Realignment: Inside and Out   download
  • From Pilot to Best Practice   download
  • Redefining a Brand   download
  • Improving Medication Adherence Through Analytics   download

Clinical Integration

  • Physician Employment Deal Spurs Stronger Stakeholder Engagement   download
  • Hospital Changes the Care Delivery Game Despite Blowback   download

Community Engagement

  • Community Engagement Drives Care Delivery, Payor Change   download
  • Small Hospital, Big Leverage with Blue Cross   download

Crisis Management

  • Mystery Deaths and Clinic Investigation Require Swift Response   download
  • Physician Controversy Prompts Reputation-Damaging News Story   download
  • Nurse Scandal Requires Rapid and Astute Action to Avoid Media Crisis   download

Regulatory Issues

  • Specialty Health Clinic Shutdown Requires Measured Response   download

Labor Issues

  • Federal Investigation into Union Dispute Drives Customer Dissatisfaction   download
  • Community Hospital Faces Public Attack from Nurses’ Union   download

Physician: Payor Relations

  • Physician: Patient Access Jeopardized by Hometown Payor   download
  • Physician: Grassroots Support Yields Fair Contract for Physicians   download

Health System: Payor Relations

  • Children’s Hospital: Hospital Keeps Reputation Intact and Improves Financial Position   download
  • Hospital & Health System: Forcing United to Play Fairly with a Public Hospital   download
  • Hospital & Health System: Winning a Rate Increase When Blue Cross Demands Zero   download