Harsh realities revealed about the state of trust among consumers and healthcare’s major players
Findings from the 11th Annual ReviveHealth Trust Index™ reveal trust in healthcare is dismal across the board, and trust in health plans is at an all-time low. This survey represents the first 360-degree view of trust in healthcare — digging into consumer, physician, health plan, and health system executives’ views and opinions of each other based on fair, honest, and reliable ratings — showing the industry as a whole has a long way to go.
Factors driving widespread distrust by providers include the hassle factors of doing business with payors and a lack of progress toward new models of payment and care. Consumers feel slighted by health plans as well, and for good reason.
About this report
The ReviveHealth National Trust Index Survey™ is a study of the attitudes and opinions of practicing physicians, executives from the nation’s largest health insurance companies, hospital and health system leaders who negotiate and/or approve managed care contracts with national health insurance companies, and the study of consumers’ opinions and attitudes regarding insurers, doctors, and hospitals. The study was conducted via web survey directed to each of the audiences of interest between the dates of June 14 and August 11, 2017.
Composite score values are calculated as an equally-weighted mean of all three individual Trust measures (Honesty, Reliability, Fairness). Academic literature on the topic of trust informed the section of the trust, honesty, and fairness attributes.
Currently in its eleventh year, the study is a collaborative project between ReviveHealth and SMG Catalyst Healthcare Research with the goal of providing a national perspective of opinions on trust in the B2B and B2C healthcare space.